What is a Business Model Canvas?

A Business Model Canvas (BMC) is a one-page strategic tool that maps how a business creates, delivers and captures value. The BMC model was developed by Alexander Osterwalder and Yves Pigneur and is one of the most widely used business frameworks in the world. It is sometimes called the business canvas model, the BMC canvas or simply the canvas. The business model canvas covers 9 building blocks: Key Partners, Key Activities, Key Resources, Value Proposition, Customer Relationships, Channels, Customer Segments, Cost Structure and Revenue Streams. Most consultants and founders use it in workshops to align teams on strategy quickly.

A BMC model is a common shorthand for the Business Model Canvas. BMC stands for Business Model Canvas, a one-page strategic framework developed by Alexander Osterwalder and Yves Pigneur. The BMC model organises a business into 9 interconnected blocks and is widely taught in business schools, used by startup accelerators and applied in strategy workshops worldwide. mybmctool lets you build a BMC model online for free, with no download needed.

What are the 9 building blocks of the Business Model Canvas?

The 9 blocks of the Business Model Canvas are: (1) Key Partners, the external suppliers and collaborators your model depends on; (2) Key Activities, what your business must actually do to deliver value; (3) Key Resources, the assets you need to operate; (4) Value Proposition, the specific problem you solve for customers; (5) Customer Relationships, how you interact and stay in contact; (6) Channels, how you reach and deliver to customers; (7) Customer Segments, the groups of people you serve; (8) Cost Structure, your main costs to run the model; (9) Revenue Streams, how you earn money.

What is Key Partners in the Business Model Canvas?

The Key Partners definition in the Business Model Canvas is the block covering the external suppliers and collaborators your business model depends on. Key partners in the BMC are the people, organisations and companies you rely on to make your model work, but do not employ directly. The four main key partnership types are strategic alliances between non-competitors, coopetition (partnerships with direct competitors on shared goals), joint ventures and buyer-supplier relationships. When filling in Key Partners on your business model canvas, list only the partners your model genuinely cannot function without.

What are Key Activities in the Business Model Canvas?

Key Activities are the things a business must do to deliver its Value Proposition. In the business model canvas, Key Activities fall into production work (building and shipping a product), problem-solving work (consulting or custom services) and platform or network work (running a marketplace or software platform). What counts as a Key Activity depends entirely on your model. A SaaS company codes and maintains its product. A consultancy delivers workshops and client advice. Focus on the 2 to 4 things your business model genuinely cannot stop doing.

What are the 9 building blocks of the Business Model Canvas?

The 9 building blocks of the Business Model Canvas are: Key Partners (external suppliers and collaborators your model depends on), Key Activities (what your business must do to deliver value), Key Resources (the assets you need to operate), Value Proposition (the specific problem you solve), Customer Relationships (how you interact with customers), Channels (how you reach and deliver to customers), Customer Segments (the groups you serve), Cost Structure (your main operating costs) and Revenue Streams (how you earn money).

What does BMC stand for?

BMC stands for Business Model Canvas. The BMC model is a one-page strategic framework developed by Alexander Osterwalder and Yves Pigneur that organises a business into 9 interconnected blocks. It is sometimes called the bmc canvas, the business canvas model or simply the canvas. mybmctool lets you build and share a BMC model online for free.

How do I fill in a Business Model Canvas?

Start with the Value Proposition block: write down the specific problem you solve and for whom. Then fill in Customer Segments (who you serve) and Channels (how you reach them). Work outward to Key Activities, Key Resources and Key Partners on the left side, and Customer Relationships and Revenue Streams on the right. Finish with Cost Structure at the bottom. With mybmctool you can fill in the canvas manually, paste a website link and let the AI map it across all 9 blocks, or upload a photo of a whiteboard canvas.

Is mybmctool available in English?

Yes. mybmctool is fully available in English. The tool also supports Dutch, German, French and Spanish. The interface, the AI features and all 9 Business Model Canvas blocks work in English from the start. No language settings needed. mybmctool is used by consultants and founders in the UK, US, Australia and across Europe.

Is mybmctool free to use?

Yes. mybmctool is free for up to 3 canvases. No credit card needed to start. Pro and Team plans give you AI features, unlimited canvases and tools like an investor readiness score and pitch deck generator.

Can I share my Business Model Canvas with clients?

Yes. Every canvas gets a shareable link. Add a password if needed. Clients open the link directly without creating an account.

What AI features does mybmctool have?

Pro and Team users can paste a website URL to fill the canvas automatically, upload photos of whiteboards or documents and use voice input. The AI sorts everything across the 9 blocks of the Business Model Canvas.

Customer Relationships: how do you keep customers?

The Customer Relationships block describes how a company builds and maintains relationships with each of its Customer Segments. Relationships range from fully personal to completely automated, from one-off transactions to long-term partnerships.

Getting this right is the difference between customers who leave and customers who stay, spend more and refer others.

Most businesses obsess over acquisition and underinvest here. That is a costly mistake.

Six Types of Customer Relationships

Personal Assistance

Based on human interaction. A customer talks to a real person before or after purchase. Common in professional services, banking and luxury goods.

Dedicated Personal Assistance

A specific person is assigned to a single customer. Key account management in B2B. Private banking. High-value, high-touch and expensive to scale.

Self-Service

No direct relationship. Customers help themselves. Supermarkets, ATMs and most e-commerce.

Automated Services

Software recognises individual customers and personalises the experience. A recommendation engine. Automated onboarding sequences.

Communities

User communities allow customers to help each other. Reduces support costs and builds loyalty. Often underestimated as a relationship type.

Co-Creation

Customers help create value. User-generated content. Customer-developed features.

Where Most Companies Go Wrong

Retention and account growth are cheaper than acquisition, and they build a compounding base rather than a leaky one.

Most companies put almost everything into getting new customers. The model that grows sustainably invests equally in keeping existing customers and expanding what they spend.

Your existing customers already trust you. If the only thing you do with a happy customer is invoice them, you are leaving a lot on the table.

Match the Relationship Type to the Segment

A SaaS company might offer self-service onboarding for solo users and dedicated account management for enterprise clients.

The relationship type should match what the segment values and what the business can sustainably deliver. Promising high-touch to everyone is a trap.

Questions to Explore with Clients

What do you do to make customers stay beyond the first purchase?
Which customer segment is most valuable to retain? How do you treat them differently?
Are there relationship types you are not currently offering that your customers would value?